SHIPPING & POLICIES
Avatar Marketing stands behind the products it sells. We have sold our products to thousands of satisfied customers worldwide and we want you to be one of those happy and satisfied customers as well. We take pride in our customer service and we strive to offer premium quality products at fair prices.
We strive to keep shipping costs to a minimum. Orders for a total weight of up to 500 grams are charged flat rate shipping as follows:
International $15.99 (We ship worldwide)
Shipments heavier than 500 grams may be subject to a further shipping fee depending on the amount and country. But generally I’ll pay the extra cost of the order depending on the dollar amount of the order.
All orders are generally shipped within 24 – 48 hours and are sent Small Package Air by Canada Post.
TRACKING: Canada Post charges for tracking. we’ve found it an extra cost added onto the base shipping fee. In our experience, when a order is lost, tracking hasn’t been over helpful in FINDING the lost item. That’s why we insure items instead. That way we’re covered if an item is lost or damaged in transit. That being said, only 1 – 2% of orders go astray. That’s pretty good, because it means 98 – 99% of packages in the system make it their destinations without misadventure.
Customers are responsible for providing accurate and correct shipping information. If the item goes missing due to incorrect or an inaccurate shipping address the customer will have to reorder the item and pay the shipping fees anew.
Alternate shipping arrangements can be made at your cost (minus the mandatory original shipping charge made to complete the order.)
Normal delivery time in Canada and to the USA is 7 – 10 business days, sometimes sooner, sometimes longer. Shipments to International destinations are anywhere from 2 – 6 weeks depending on the destination.
Avatar Marketing reserves the right to cancel any order or decline shipment to any country at its own discretion. Any orders cancelled by Avatar Marketing will be given a full refund.
Avatar Marketing claims no liability for orders once they leave Canada. All efforts are made to ensure the safe packing of the items at reasonable cost. Different countries have different postal systems culturally. All International returns are at the discretion of Avatar Marketing.
Orders to international destinations are insured at our expense. However there are several countries we cannot obtain insurance. In this case, the customer agrees to assume full liability if the order for whatever reason does not arrive or is damaged. If you, the customer do not agree to this your order will automatically be cancelled and a full refund made BEFORE the item(s) are shipped.
In addition, we cannot get insurance to cover shipments to any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.
This is not to say without insurance coverage you will not receive your order. However our inability to get insurance coverage to your country is an indicator delivery is not consistent and insurance companies will not take the risk.
If you feel you’re unsure your order will not make it to your shipping address, we can look at a more secure delivery option or the order can be cancelled. IF the order is cancelled before shipping a full refund will be returned.
Countries we cannot get insurance for are: Brazil, Mexico, Lebanon, Saudi Arabia, U.A.E.
This means if the order arrives damaged or goes missing the item(s) will not be refunded or resent.
We keep a copy of Postal Receipts and proof of shipment is available upon request.
Shipments to India
Some of the items we sell are fragile. For example, some of the dowsing rods may get bent in transit. I endeavor to send you the highest quality product and reject any rods that are not true before shipping. Although a little variance is acceptable and does not reduce the rod’s functionality, major bends will render the rod useless. The cost to send goods to India is marked at its more realistic price. However, when taken to the post office if the cost to send the order is found to be higher than the posted shipping price, we reserve the right to ask for the increased shipping cost difference or cancel the order.
Orders By Cheque
You can order products by mail order by selecting the Adding Your Products to Cart, and following the Shopping Cart steps to Step 3. On Step 3, select PAY BY CHEQUE. This will automatically fill in a Mail Order Form which you can print and mail together with a cheque. Products will be shipped once the cheque is cleared. Cheques may take up to 3 weeks to clear. Send your order form to 74511 – 2768 West Broadway, Vancouver, B.C. V6K 2G4.
Payments are in US dollars. Payments made in Canadian dollars will be returned.
We will gladly accept a return on a product within 30 days. To expedite the process we ask that you follow the steps below. If an order is returned without a Return Authorization Number (RAN) Avatar Marketing is under no obligation to accept the return. All returns are subject to a 20% restocking fee.
1. You have 30 days to contact Avatar Marketing of your desire to return the product including your reasons for doing so. Avatar Marketing will then offer to resolve the issue in one of following ways:
1) Issue an Avatar Marketing store credit for 100% of the purchase price, or
2) Replace the merchandise, or
3) Credit the purchase price to your original credit card account.
Shipping and handling charges are not refundable.
All returned merchandise requires a Return Authorization number from Avatar Marketing and must be returned prepaid in the original packaging in resalable condition. The Return Authorization number must be clearly displayed on the returning package. To receive the required Return Authorization number, please email us. If your purchase arrives with shipping damage, please see “Damaged Shipments” below.
Avatar Marketing is not responsible for shipping charges on returns. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package was received. All returns are subject to a 20% restocking fee. If the product is returned damaged or at less than what is reasonably accepted “like new”, Avatar Marketing will consider the return policy voided and the item will be disposed of or offered to be returned at your expense. Refunds will be issued to your originally used method of payment minus the shipping and restocking fee if applicable. Please allow two billing cycles for the credit to appear on your statement.
Receiving damaged product is disappointing and a nuisance. We do our best to pack all products so that they will arrive safely and undamaged. On occasion, a package may arrive damaged.
If you receive damaged product please follow these steps:
1. Contact us immediately by email and list the damage.
2. If you have a digital camera take a picture of the item damaged and include with the email.
3. Once we confirm that the product was damaged due to delivery service, we will send out a replacement product at no charge.
Please retain the damaged product until we get confirmation from Canada Post that they do not need to see the item. In most cases, if the product is irreparable it may be thrown away.
All items are inspected before they are shipped. Sometimes, however, there may be fault or defect in the item that was not caused by transport and delivery.
We will gladly send you out a replacement item at no charge.
All exchanges must occur within 30 days of original receipt. Avatar Marketing /www.adermark.com is not responsible for any shipping charges incurred if the error is not ours, and a 20% restocking fee will /may apply.
Last Updated: [2018-05-19]
- Purposes of Processing
What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the Site. If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Site.
- Collecting Your Personal Data
We collect information about you in the following ways:
Information You Give Us. This includes:
- the personal data you provide when you register to use our Site, including your name, postal address, email address, telephone number, username, password and demographic information (such as your gender):
- the personal data that may be contained in any video, comment or other submission you upload or post to the Site;
- the personal data you provide in connection with our rewards program and other promotions we run on the Site;
- the personal data you provide when you report a problem with our Site or when we provide you with customer support;
- the personal data you provide when you make a purchase thorough our Site; and
- the personal data you provide when you correspond with us by phone, email or otherwise.
Information from Social Networking Sites. Our Site may include interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Site, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.]
Automated Decision Making and Profiling.
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
What are cookies?
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site. Presently, we do not use “cookies.”
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
Cookies we may use
Our Site may use the following types of cookies for the purposes set out below:
|Type of cookie||Purpose|
|Essential Cookies||These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. [For example, they allow you to log in to secure areas of our Site and help the content of the pages you request load quickly]. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.|
|Functionality Cookies||These cookies allow our Site to remember choices you make when you use our Site, [such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customize] . The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.|
|Analytics and Performance Cookies||These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. [It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.] [We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.]|
[We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies][You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.][You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB]
|Targeted and advertising cookies||[These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.] [Presently we do not use 3rd party cookies.]|
[You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.]
|Social Media Cookies||[These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.]|
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.
We may use other companies to serve third-party advertisements when you visit and use the Site. These companies may collect and use click stream information, browser type, time and date, subject of advertisements clicked or scrolled over during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use tracking technologies to collect this information. Other companies’ use of their tracking technologies is subject to their own privacy policies.
- Using Your Personal Data
We may use your personal data as follows:
- to operate, maintain, and improve our Site, products, and services;
- to manage your account, including to communicate with you regarding your account, if you have an account on our Site;
- to operate and administer our rewards program and other promotions you participate in on our Site;
- to respond to your comments and questions and to provide customer service;
- to send information including technical notices, updates, security alerts, and support and administrative messages;
- with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
- [to process payments you make via our Site];
- as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;
- for analysis and study services; and
- as described in the “Sharing of your Personal Data” section below.
- Sharing Your Personal Data
We may share your personal data as follows:
- Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so.
- Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as [data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services].
- Third Party Sites
Our Site may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them. [At this time I do not have any third-party features but may add them at a future date. For example, Facebook like buttons, Facebook Connect, Google +1 Button, Sign in with Google, Twitter widget, etc.]
- User Generated Content
You may share personal data with us when you submit user generated content to our Site, [including via our rewards program, forums, message boards and blogs on our Site]. Please note that any information you post or disclose on our Site will become public information, and will be available to other users of our Site and to the general public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on our Site. Such personal data and other information will not be private or confidential once it is published on our Site.
If you provide feedback to us, we may use and disclose such feedback on our Site [, provided we do not associate such feedback with your personal data]. [If you have provided your consent to do so, we may post your first and last name along with your feedback on our Site.] [We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.]
- International Data Transfer
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
We will only retain your personal data [as long reasonably required for you to use the Site until you close your account/cancel your subscription] unless a longer retention period is required or permitted by law (for example for regulatory purposes).
- Our Policy on Children
Our Site is/are not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
- Your Rights
- Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Site may be ineffective upon opt-out.
- You may access the information we hold about you at any time via your profile/account or by contacting us directly.
- You can also contact us to update or correct any inaccuracies in your personal data.
- Your personal data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
- Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: firstname.lastname@example.org. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
- Contact Information
We welcome your comments or questions about this Policy. You may contact us in writing at email@example.com or 2768 West Broadway, Vancouver, B.C. V6K 2G4 CANADA.
We DO NOT pass any personal information or email addresses to third parties for any reason without prior consent. Occasionally, we may send out an email or newsletter to our customers updating them on a new product or upcoming event. You can unsubscribe at any time.
Should you have any question, please contact us at any time! Thank you for shopping at www.adermark.com.
Avatar Marketing, 74511 – 2768 West Broadway Avenue, Vancouver, B.C. V6K 2G1