SHIPPING & POLICIES
Avatar Marketing stands behind the products it sells. We have sold our products to thousands of satisfied customers worldwide and we want you to be one of those happy and satisfied customers as well. We take pride in our customer service and we strive to offer premium quality products at fair prices.
We strive to keep shipping costs to a minimum. Orders for a total weight of up to 500 grams are charged flat rate shipping as follows:
International $15.99 (We ship worldwide)
Shipments heavier than 500 grams may be subject to a further shipping fee depending on the amount and country.
All orders are generally shipped within 24 – 48 hours and are sent Small Package Air by Canada Post.
Alternate shipping arrangements can be made at your cost (minus the mandatory original shipping charge made to complete the order.)
Normal delivery time in Canada and to the USA is 7 – 10 business days, sometimes sooner, sometimes longer. Shipments to International destinations are anywhere from 2 – 6 weeks depending on the destination.
Avatar Marketing reserves the right to cancel any order or decline shipment to any country at its own discretion. Any orders completed will be given a full refund.
Avatar Marketing claims no liability for orders once they leave Canada. All efforts are made to ensure the safe packing of the items at reasonable cost. Different countries have different postal systems culturally. All International returns are at the discretion of Avatar Marketing.
Shipments to India
Some of the items that we sell are fragile such as some of the dowsing rods. We endeavour to send you the highest quality product and reject any rods that are not true. Although a little variance is acceptable and does not reduce the rods functioning, major bends will make the rod useless. The cost to send goods to India is marked at its more realistic price. However, when taken to the post office and the cost to send the order is found to be reasonably less the posted shipping price, the difference will be refunded back to your credit card.
Orders By Cheque
You can order products by mail order by selecting the Adding Your Products to Cart, and following the Shopping Cart steps to Step 3. On Step 3, select PAY BY CHEQUE. This will automatically fill in a Mail Order Form which you can print and mail together with a cheque. Products will be shipped once cheque is cleared. Cheques may take up to 3 weeks to clear. Send your order form to 74511 – 2768 West Broadway, Vancouver, B.C. V6K 2G4.
We will gladly accept a return on a product within 30 days. To expedite the process we ask that you follow the steps below. If an order is returned without a Return Authorization number Avatar Marketing is under no obligation to accept the return. All returns are subject to a 20% restocking fee.
1. You have 30 days to contact Avatar Marketing of your desire to return the product including your reasons for doing so. Avatar Marketing will then offer to resolve the issue in one of following options:
1) Issue an Avatar Marketing store credit for 100% of the purchase price, or
2) Replace the merchandise, or
3) Credit the purchase price to your original credit card account.
Shipping and handling charges are not refundable.
All returned merchandise requires a Return Authorization number from Avatar Marketing and must be returned prepaid in the original packaging in resaleble condition. The Return Authorization number must be clearly displayed on the returning package. To receive the required Return Authorization number, please email us. If your purchase arrives with shipping damage, please see “Damaged Shipments” below.
Avatar Marketing is not responsible for shipping charges on returns. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package was received. All returns are subject to a 20% restocking fee. If the product is returned damaged or at less than what is reasonably accepted “like new”, Avatar Marketing will consider the return policy voided and the item will be disposed of or offered to be returned at your expense. Refunds will be issued to your originally used method of payment minus the shipping and restocking fee if applicable. Please allow two billing cycles for the credit to appear on your statement.
Receiving damaged product is disappointing and a nuisance. We do our best to pack all products so that they will arrive safely and undamaged. On occasion, a package may arrive damaged.
If you receive damaged product please follow these steps:
1. Contact us immediately by email and list the damage.
2. If you have a digital camera take a picture of the item damaged and include with the email.
3. Once we confirm that the product was damaged due to delivery service, we will send out a replacement product at no charge.
Please retain the damaged product until we get confirmation from Canada Post that they do not need to see the item. In most cases, if the product is irreparable it may be thrown away.
All items are inspected before they are shipped. Sometimes, however, there may be fault or defect in the item that was not caused by transport and delivery.
We will gladly send you out a replacement item at no charge.
All exchanges must occur within 30 days of original receipt. Avatar Marketing /adermark.com is not responsible for any shipping charges incurred if the error is not ours, and a 20% restocking fee will/may apply.
We DO NOT pass any personal information or email addresses to third parties for any reason without prior consent. Occasionally, we may send out an email to our customers updating them on a new product or upcoming event.
Should you have any question, please contact us at any time! Thank you for shopping at www.adermark.com.
Avatar Marketing, 74511 – 2768 West Broadway Avenue, Vancouver, B.C. V6K 2G1