Company Policy
Avatar Marketing stands behind the products it sells. We have sold our
products to thousands of satisfied customers worldwide and we want you to be one
of those happy and satisfied customers as well. We take pride in our customer
service and we strive to offer premium quality products at fair prices.
Return Policy
We will gladly accept a return on a product within 30 days. To
expedite the process we ask that you follow the steps below. If an
order is returned without a Return Authorization number Avatar
Marketing is under no obligation to accept the return. All returns
are subject to a 20% restocking fee.
1. You have 30 days to contact Avatar Marketing of your
desire to return the product including your reasons for doing so.
Avatar Marketing will then offer to resolve the issue in one of
following options:
1) Issue an Avatar Marketing store credit for
100%
of the purchase price, or
2) Replace the merchandise, or
3) Credit the purchase price to your original
credit card account.
Shipping and handling charges are not refundable.
All returned merchandise requires a Return
Authorization number from Avatar Marketing and must be
returned
prepaid in the original packaging in resaleble
condition. The Return Authorization number must be
clearly displayed on the returning package. To receive
the required Return Authorization number, please email us. If
your purchase arrives with shipping damage, please
see "Damaged Shipments" below.
Avatar Marketing is not responsible for shipping
charges on returns. Additionally, we strongly suggest
that you follow-up with our customer service
department 2-3 weeks after returns are shipped to
ensure that your package was received. All returns are subject to a
20% restocking fee. If the product is returned damaged or at less
than what is reasonably accepted "like new", Avatar Marketing will
consider the return policy voided and the item will be disposed of
or offered to be returned at your expense. Refunds will be
issued to your originally used method of payment minus the shipping
and restocking fee if applicable. Please allow two billing cycles
for the credit to appear on your statement.
International Shipments
Avatar Marketing claims no liability for orders once they leave
Canada. All efforts are made to ensure the safe packing of the items
at reasonable cost. Different countries have different postal
systems culturally. All International returns are at the discretion
of Avatar Marketing.
Shipments to India
Some of the items that we sell are fragile such as some of the
dowsing rods. We endeavour to send you the highest quality product
and reject any rods that are not true. Although a little variance is
acceptable and does not reduce the rods functioning, major bends
will make the rod useless. The cost to send goods to India is marked
at its more realistic price. However, when taken to the post office
and the cost to send the order is found to be reasonably less the
posted shipping price, the difference will be refunded back to your
credit card.
Damaged Shipments
Receiving damaged product is disappointing and a nuisance. We do
our best to pack all products so that they will arrive safely and
undamaged. On occasion, a package may arrive damaged.
If you receive damaged product please follow these steps:
1. Contact us immediately by email and list the damage.
2. If you have a digital camera take a picture of the item
damaged and include with the email.
3. Once we confirm that the product was damaged due to
delivery service, we will send out a replacement product at no
charge.
Please retain the damaged product until we get confirmation from
Canada Post that they do not need to see the item. In most cases, if
the product is irreparable it may be thrown away.
All items are inspected before they are shipped. Sometimes,
however, there may be fault or defect in the item that was not
caused by transport and delivery.
We will gladly send you out a replacement item at no charge.
All exchanges must occur within 30 days of original receipt.
Avatar Marketing /adermark.com is not responsible for any shipping
charges incurred if the error is not ours, and a 20% restocking fee
will/may apply.
Shipping
We strive to keep shipping costs to a minimum. All prices for shipping are
for a weight up to 500 grams. Shipments heavier than 500 grams may be subject to
a further shipping fee depending on the amount and country.
All orders are generally shipped within 24 - 48 hours and are sent Small
Package Air by Canada Post.
Alternate shipping arrangements can be made at your cost (minus the mandatory
original shipping charge made to complete the order.)
Normal delivery time in Canada and to the USA is 7 - 10 business days, sometimes
sooner, sometimes longer. Shipments to International destinations are anywhere
from 2 - 6 weeks depending on the destination.
Avatar Marketing reserves the right to cancel any order or decline shipment
to any country at its own discretion. Any orders completed will be given a full
refund.
Privacy Policy
We DO NOT pass any personal information or email addresses to third parties
for any reason without prior consent. Occasionally, we may send out an email to
our customers updating them on a new product or upcoming event.
Contact
Should you have any question, please contact us at any time!
Thank you for shopping at www.adermark.com.
Avatar Marketing
74511 - 2768 West Broadway Avenue
Vancouver, B.C. V6K 2G1
email: sales@adermark.com
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